Europe's Biggest Service Center
Service for us isn’t just about repairing and caring for your equipment, we believe service starts with the selection of products we offer you, right the way through to how we ship your equipment.
We have a team of experts to help and advise you by phone, email or in the shop.
Our detailed online guides offer hints and tips, as well as technical know-how for beginners and professionals.
Extensive product information
We believe it’s important to offer detailed information about the products we sell online.
Apart from the product videos, sound samples and 360° pictures, you will also find interesting online guides, test reports from all the major magazines, over 250 thousand customer reviews and much more.
Europe’s Largest Warehouse
Our warehouse offers the best availability and quickest possible shipping. 90 % of all orders leave our warehouse within 30 minutes of us receiving them.
Quick shipping, great shipping conditions
Any order above 199 EUR is shipped free of charge to mainland UK and Ireland - no matter what it weighs or how big it is.
If you do not like the item you have bought you can return it within the first 30 days, no questions asked.
3-Year Thomann Warranty
We extend the warranty to a total of 36 months –without any additional costs for you.
A pleked guitar feels better and sounds better! Therefore our Guitar-Workshop-Team offers this service just for you.
Maintenance and repair service
We have eleven fully equipped workshops with trained specialists who are able to maintain and repair your equipment.
Our Service Team’s contact details:
The technicians and specialists in our specialist workshops are here to help you quickly, professionally and, most importantly, efficiently if something does go wrong.