I am a precision instrument engineer and a wind instrument maker by trade. From the age of 12, my father began to make me part of the business step by step and I was in turn quite young when my father put me in charge of the company, but he gave me a lot of invaluable advice to guide me along the way. One of the things he used to say which has proven most valuable was to always listen to the customer and to learn from them. Though a lot has changed since then, our motto was and is: It is our customers who determine our decisions. I am proud that we have remained an independent family-owned company even with our 1,700 employees and more than 13,350,000 customers. Our shared passion for music is what connects us and characterizes the way we work at Thomann.
Selling the best products at the best price is one of our key strengths. Service is no less important. We want you to get the most for your money while shopping with us and to achieve that we have devised our own creed: Added Value. For instance, we've been offering a general 30-Day Money-Back Guarantee since 1995 - long before the EU came up with their own directive on mail order purchases. On top of that, in 2005, we decided to offer an extended warranty period of three years. Happy customers make us happy and we cherish the family atmosphere in our shop.
I therefore cordially invite you to come visit our campus in Treppendorf near Bamberg (Bavaria) and to discover the Thomann spirit for yourself. Just follow your musical inclination - this is how to find us.
Sincerely yours
Hans Thomann
